Grievance Redressal Mechanism
How to raise, escalate and track complaints against the Research Analyst.
Step 1 — Contact the Research Desk
Please write to houseoftradeoffice@gmail.com from your registered email address with a clear description of the grievance, supporting documents and your contact details. An acknowledgement will be sent within 3 working days and a resolution attempted within 21 calendar days.
Step 2 — Compliance Officer
If the response from the research desk is unsatisfactory, you may escalate to the Compliance Officer: Sushant Sharad Dighe, houseoftradeoffice@gmail.com.
Step 3 — SEBI SCORES
If your grievance is not resolved within a reasonable time, you may lodge a complaint on the SEBI SCORES portal at https://scores.sebi.gov.in/. Please refer to the SEBI SCORES page on this website for details.
Step 4 — Online Dispute Resolution (ODR)
You may also initiate dispute resolution through the SEBI-recognised Online Dispute Resolution portal at https://smartodr.in/. Please refer to the ODR Information page on this website for details.